FREQUENTLY ASKED QUESTIONS

FAQs

You need to register at MATRAIYEEDEVAL.COM so that we can enhance your shopping experience every time you visit us. We keep you updated on your orders and refunds through SMS/email. Though we allow you to shop as a guest, we automatically register you.

You can register yourself by clicking on this Registration Link. Once registered, you can enjoy regular updates and services from MATRAIYEEDEVAL.COM.

Yes we will ask you for the details so that we can have your purchase delivered to you at your doorstep.

Please be rest assured that your information is secured with us. Please do refer to Privacy policy for further information.

Please be rest assured that your information is secured with us. Please do refer to Privacy policy for further information.

It is absolutely free and you only pay for your purchases

Once registered, you can come back to us anytime you want.

Simply generate a new password by clicking on “Forgot Password” option at sign in/log in page. An email with link to generate a new password will be sent to your registered email Id.

 

Login in to MATRAIYEEDEVAL.COM, click on “My Account” and update information under your profile.

Login in to MATRAIYEEDEVAL.COM, click on “My Account” and unsubscribe from my profile.

We will be happy to ship you the product/s if the pin code you have selected is serviceable by our courier partners.

All products are authentic and sourced directly from vendors/brands. If manufacture provides warranty/guarantee for product then it is mentioned specifically.

Do not worry! You might be experiencing some slight delay in the updating of your order details to the ‘My Account’ section, for sometimes our systems are flooded with new orders. So please be patient—Your order details will be automatically updated soon.

We do not want to restrict you from shopping at your favourite online fashion store and thus there are no restrictions on quantity that you can order.

You will receive a CONFIRMATION email and SMS .We will try to dispatch your order within 24 to 48 hours from our warehouse and will keep you informed at every step. You can also track your order through our website from ‘My Account’ section. It sometimes takes up to 24 hours for the tracking to be updated after an order is handed over to the delivery service provider.

There are a number of factors that determine a product’s price. Prices and discounts are predefined for certain products in accordance with the brand guidelines. Any change in brand’s price shall be reflected on our website as and when fresh stocks are purchased. Thus you may see certain products may be available at different prices at the same time. For our own MATRAIYEEDEVAL brand we keep on adding stocks to bestsellers and thus you may see price variations on the same product within a short span of time.

We regularly launch End of Season Sales and promotional campaigns for our customers, where the prices may appear different for that period of time. Once the campaign is over the prices will be either restored back or may change again.

MATRAIYEEDEVAL.COM reserves the rights to change prices at its sole discretion.

Tax is levied on the sale of any commodity, which here represents Good and Service Tax (GST). This tax is collected and deposited by MATRAIYEEDEVAL.COM to the relevant government authorities.

Yes, you may cancel an order within 24 hours from the time of placing the order. Login in to MATRAIYEEDEVAL.COM, click on “My Account” and select the order which you wish to cancel. Cancel the order by clicking on “cancel order” button.

For all Online Order our Delivery service providers will make three attempts to deliver before the product will be returned to our warehouse. After this it may be re-dispatched as per customer’s request.

In case of Cash on Delivery Order, the Delivery Service provider normally calls before making delivery attempt. If customer is not present when our delivery service provider attempts to deliver the order, three more attempts are made automatically and after that product is returned to our warehouse.

You can track your order status in the “My Account” section. Once it is dispatched, the shipment details are updated in your account, which you can track on the respective courier’s website.


Depending upon your location delivery may take 3 to 5 working days after the order is dispatched from our warehouse.


You can return an item online at MATRAIYEEDEVAL.COM by following the below steps.

  1. Log in to the ‘My Account’ section at MATRAIYEEDEVAL.COM
  2. Select the product that needs to be returned
  3. Follow the steps and fill in the required information to complete the process.


You can exchange an item online at MATRAIYEEDEVAL.COM by following the below steps.

  1. Log in to the ‘My Account’ section at MATRAIYEEDEVAL.COM
  2. Select the product that needs to be exchanged
  3. Follow the steps and fill in the required information to complete the process.


We apologize for this however in a rare case you happen to receive a damaged/defective product, please notify us within 24 hours of receipt. We might request you to share a photograph at info@matraiyeedeval.com


We apologize for this, however in a rare case where you happen to receive a different product from what you had ordered, please notify us within 24 hours of receipt. We might request you to share a photograph at info@matraiyeedeval.com


Please contact us at 0124-6770000 10 am to 7 pm (Monday to Saturday) or email us at info@matraiyeedeval.com